Frequently Asked Questions (FAQ)
From here you can find answers to the most common questions about analyzee. If you can't find the answer you're looking for, feel free to reach out to our support team for further assistance. Some of the more technical questions are answered within the individual sections of the documentation. Make sure to check out the Getting Started section for a quick overview of the platform. In depth information about the SDK can be found in the SDK section. Any details about the individual services can be found in the Services section, just follow the links to the specific service you're interested in.
General Questions
Will analyzee slow down my website?
Analyzee was designed with a strong focus on performance, ensuring that our script does not impact your website's speed. Our team has engineered Analyzee to be more lightweight than many of the leading analytics platforms, such as Google Analytics, Hotjar, or Smartlook.
How user-friendly is analyzee?
Analyzee is designed to be highly user-friendly and intuitive. While our platform offers a depth of advanced features, we've ensured that even those new to analytics can navigate and utilize it with ease. Most teams find that they can start using Analyzee effectively right out of the box. However, for those seeking a deeper understanding or specific functionalities, minimal training is sufficient to use it to its full potential.
What kind of customer support does analyzee offer?
Our customer support team, available 24/7, is trained to handle both general inquiries and technical challenges. Whether you're having trouble with the initial setup or diving into advanced analytics configurations, we're here to ensure a smooth experience and assist you at every turn.
Can I be sure that analyzee will always be available?
Analyzee is built on a robust infrastructure that ensures high availability and reliability. Our platform is hosted on secure servers with multiple redundancies, ensuring that your data is always accessible. We also have a dedicated team of engineers monitoring the platform around the clock to address any issues promptly. Additionally, we provide regular updates and maintenance to keep the platform running smoothly.
Visit our Status Page for real-time information on the platform's availability and performance.
How does Analyzee keep my data safe?
We employ strong security practices that include top-level encryption, tight control over who can access data, and adhere to industry best practices ensuring your data remains secure. Additionally, we are fully compliant with GDPR, CCPA, and HIPAA, ensuring your data is protected to the highest legal standards. Visit our Data Security page for more information.
Installation and Usage
How do I install analyzee?
To install analyzee, start by creating an account. Once logged in, you'll find the script code on the Overview page - copy this script. Next, access your website's content management system (CMS) or use FTP to find the header code of your website. Paste the copied script immediately before the closing </head> tag. Save your changes and refresh your website to complete the installation. For more detailed instructions, you can visit the official installation guide at Analyzee Installation Guide.
See more about Installation.
How will analyzee help me understand user behavior?
Analyzee offers a wide range of tools specifically made for understanding your user behavior. Our analytics with pre-made reports serve as an overview of your entire business, from basic web traffic reports to advanced profitability reports. The platform also includes Session Recordings, a library of all visits to your website from the visitor's POV. Additionally, Analyzee provides Heatmaps that offer insights into user engagement, highlighting drop-off points, popular areas, and overlooked sections of your site.
Can analyzee track multiple websites under one account?
Yes, analyzee enables you to track multiple websites under one account by categorizing them as 'Projects'. You can manage an infinite number of projects from a single account. Analyzee also allows for an unlimited number of members to be added to your project, making team collaboration and data analysis more accessible and efficient. See more about Projects.
Does analyzee support multiple data sources?
Yes, analyzee supports a wide range of data sources. We allow you to easily integrate Analyzee with any database you are currently using, whether it be MongoDB, Redshift, MySQL, Firestore, API, and many more. This functionality allows you to broaden your analysis, as you can analyze a wider array of metrics and KPIs. See more about Data Sources.
Troubleshooting
Why am I not seeing any data in my reports?
If you're not seeing any data in your reports, there are a few common reasons why this might be happening:
- Installation Issues: Double-check that you've correctly installed the Analyzee script on your website. If the script is not installed correctly, it won't be able to collect data. See more about Installation.
- Filters: Make sure that your reports are not being filtered out by any settings you've applied. Check your filters to ensure that you're not excluding any data. See how to Filter Data.
I cannot see the heatmaps within the platform. What should I do?
Follow the Heatmaps guide to ensure that you have correctly set up the Heatmaps feature. If you're still experiencing issues, reach out to our support team for further assistance.
Project Management
How many projects can I create in analyzee?
Analyzee allows you to create an unlimited number of projects under a single account. This feature is particularly useful for businesses that manage multiple websites or applications and need to track data separately for each project. You can easily switch between projects within the platform to view and analyze data for each one.
How many people can I add to a project?
You can add an unlimited number of members to a project in Analyzee. This feature is designed to facilitate collaboration and data sharing among team members. Each member can have a specific role assigned to them, depending on the level of access they require.
Are there any restrictions on the number of data sources I can connect to a project?
Analyzee does not impose any restrictions on the number of data sources you can connect to a project. You can integrate multiple data sources, such as databases, APIs, and third-party tools, to collect and analyze data from various channels. This flexibility allows you to gain a comprehensive view of your data and make informed decisions based on insights from multiple sources.
Data Security
How does analyzee ensure the security of my data?
Analyzee takes data security seriously and employs robust measures to protect your data. We use industry-standard encryption protocols to secure data transmission and storage. Our platform is designed to comply with data protection regulations, ensuring that your data is handled in accordance with legal requirements. Additionally, we implement access controls and monitoring mechanisms to prevent unauthorized access to your data. For more information on data security, visit our Data Security page.
Can I delete my data from analyzee?
Yes, you can delete your data from Analyzee at any time. We provide tools and features that allow you to manage and delete your data as needed.
Pricing and Plans
What are the pricing plans for analyzee?
Pricing for using the analyzee platform will be introduced on January 1st, 2025. Until then, analyzee is free to use for all users. Visit our Pricing page for more information on how we can help you grow your business.